Cancellation Policy

You may request to cancel your order before it has been dispatched (that is, before it moves into a shipped state). To request a cancellation, contact us as soon as possible with your order number and the name used on the order.

We process and prepare orders promptly after payment is confirmed, so please reach out quickly. Once an order has been handed over for dispatch, it can no longer be cancelled.

Your order moves through the following stages. Cancellation is possible while the order is in an early stage and has not yet been dispatched:

• Pending / Confirmed / Processing — a cancellation request can be made and, where the order has not yet been dispatched, accommodated.
• Shipped / Delivered — the order can no longer be cancelled as a change-of-mind request.
• Cancelled — the order has been cancelled and any eligible refund is initiated.

Cancellation is not guaranteed once fulfilment has advanced. If your order has already shipped, it cannot be cancelled simply as a change of mind.

If your order has already been dispatched, please do not treat this as a cancellation. If there is a genuine problem with what you receive — for example it arrives damaged, defective or incorrect — please refer to our Return, Replacement & Refund Policy for eligible product issues.

Where a prepaid order is cancelled and approved for a refund, the refund is initiated to your original payment method. Once initiated, the time taken for the amount to reflect in your account may depend on your payment provider, bank or financial institution.

Occasionally, we may need to cancel an order — for example, due to a stock or pricing error, a payment issue, or if we cannot deliver to your location. If we cancel an order you have paid for, we will initiate a refund of the amount paid.